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FAQS

Registration

How much does it cost to register?

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Nothing! It’s free to register and participate in WalkWest Virtual Landmarks Challenge. Sign up and start walking from 9 November through till 30 November.

What should I do if my registration doesn't work? 

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Please contact us on 1300 079 599 or email us at foundation@wh.org.au

The event

Can I walk further or less than 42km?

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Yes, you can change your target kilometres more than or less than 42km. Our course and landmark badges have been tailored for a 42km course. You can increase your target amount and the more kilometres you walk the better.

Can I walk or run anywhere?

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Yes. This is a virtual event and we’re taking you on a virtual tour of the west. You reach your landmarks virtually after completing a set amount of kilometres regardless of your location.

What are the landmarks on the course?

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You start at Flemington Racecourse (0km), Whitten Oval (3km) , the Sun Theatre (3km), Williamstown Beach (6.5km), Sanctuary Lakes Golf Course (17km), and finally Werribee Zoo (13.5km). Landmarks will be achieved in the above order. The order cannot be altered.

Teams

Can I create or join a team?

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Yes. After filling out your personal details you’ll have the option to create or join a team. When you create a team you’ll automatically be assigned team captain. As captain you can then invite others to join your team. You have the option to show your team as 'open to public', meaning anyone can join your team or 'private', meaning only those invited can join your team. You can still create or join a team at a later stage if you want to.

I’ve already registered. Can I still create or join a team?

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Yes, within your dashboard below your main image you’ll see CREATE A TEAM. Click on this if you wish to create a team. If you’d like to join a team, please use the “find a friend” search bar on the home page. Once you’ve found your team’s page, click on the JOIN TEAM button.

Can the 42km target be achieved within a group?

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The target of 42km will remain individual. Should you create a team, all your fundraising tallies from your individual pages will be accrued to form a team total visible on the team page.

Why can't people can’t find my team?

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Check with your team captain and make sure they have the team page set to “Open to public” within the team page settings.

Can we walk together as a team?

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Yes. We're encourgaing you to get out and explore your neighbourhood. Get your team together on the weekend or head out for a lunch time walk with your colleagues.  

Fundraising

Do I need to fundraise?

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Once registered you will be set up with a fundraising page. We encourage all participants to fundraise to support Western Health in providing best care for patients in Melbourne’s west.

Do I need to raise a certain amount?

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No. We only ask that you fundraise as much as you are able. Our default target per person is $250, which you can increase or decrease as you register or from within your dashboard once registered. We have fundraising incentives starting from $50 to encourage you along the way. To view these go to the ‘How it Works’ page.

How do I create a fundraising page?

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A fundraising page will be created automatically upon completing your registration. After registering, check your email and follow the instructions to complete your set up.

What do I get for fundraising?

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Besides the satisfaction of knowing you are contributing to the delivery of improved health outcomes for the people of Melbourne’s west, your fundraising will be incentivised and acknowledged. You can view these incentives on her:  ‘How It Works’.

I’m having issues with my fundraising page?

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Please contact us at foundation@wh.org.au

Will people who donate get a tax-deductible receipt?

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Supporters who donate to your fundraising page will be emailed a tax receipt instantly at the time of donation. If you have any queries regarding receipts, please email foundation@wh.org.au.

I’ve shared my fundraising page on Facebook, why can’t I see the donations on my fundraising page?

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If you have used the Facebook Donate button, your donation will be sent to your nominated charity via Facebook’s fundraising platform and cannot be linked to your WalkWest Virtual Landmarks Challenge fundraising page. We advise that you don’t use the Facebook Donate button so your donations can be linked to your fundraising page and the event – and add to your Leaderboard tally. If you’ve already set up a post with a Donate button, delete the post and create a new one, without adding the Donate button. This is the only way to remove the Facebook Donate button.

When will fundraising close?

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Fundraising will be open until 5pm on Monday 5 December, 2022.

When do I receive my medal for raising $50?

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We'll be sending out medals on a weekly basis. They'll be sent via mail so ensure your address is entered correctly. 

Can I buy a t-shirt?

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T-shirts will not be available for purchase this year but you can still get an exclusive 2022 t-shirt by raising (or donating) $250.

What if I receive the wrong size t-shirt?

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Please call us on 1300 079 599 for us to discuss how we can exchange your t-shirt (unworn).

Distance tracking

What if I don’t have a smart device?

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Simply enter your kilometres manually via your dashboard. Please refer to the ‘Log your KM’ page under ‘How it works’ for detailed instructions.

How do I log my kilometres online?

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Please refer to the ‘Log your KM’ page under the ‘How it works’ page. 

How do I connect my fitness device?

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Please refer to the ‘Log your KM’ page under the ‘How it works’ page.

What if my kilometres aren’t updating on my dashboard?

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Firstly, check that your App is still synced to your dashboard. Sometimes it can take up to 24 hours for an App to sync. If all attempts fail, simply use the manual option. Please refer to the ‘Log your KM’ page for more information.

Can I start logging kilometres before 9 November?

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You can start practicing the logging of your kilometres anytime after registering on your dashboard. However, we will reset all kilometres logged prior to 9 November so that everyone starts off the same base.

Connect with us #walkwest

Share a photo of your walk or a screenshot of your kilometers travelled.